Shipping & Returns Policy

Thank you for shopping with us! We want to ensure that your shopping experience is pleasant and hassle-free. Please take a moment to review our shipping and returns policy outlined below.

Shipping

1. Processing Time: We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.

2. Shipping Methods: We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process. Please note that the estimated delivery times provided are approximate and may vary depending on your location.

3. Shipping Fees: Shipping fees are calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed at the checkout before you complete your purchase.

4. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment.

5. International Shipping: We currently offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be imposed by your country's customs agency. These charges are the responsibility of the customer.

Returns

1. Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return. Please note that certain items, such as perishable goods, intimate or sanitary products, and personalized items, may not be eligible for return due to hygiene and safety reasons.

2. Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. They will provide you with detailed instructions on how to proceed with the return. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it.

3. Return Shipping: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that the original shipping charges are non-refundable.

4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process either a refund or an exchange, depending on your preference. Refunds will be issued to the original form of payment, and exchanges will be subject to availability.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly assist you in resolving the issue and provide a replacement or refund, as applicable.